Senior Engineer - Customer Application Support

Excel in a senior engineering role as a Customer Application Support expert in grid automation. Provide L3 technical support and lead initiatives that drive customer satisfaction and product innovation.

You will be a key member of the Global Customer Support team, leveraging your expertise in power system protection to tackle both pre-and post-sales challenges. Your responsibilities involve close collaboration with product management and sales teams, ensuring timely and effective support to our clients. Your insights will shape our product roadmap while delivering exceptional customer training.

Key Responsibilities: • Manage L3 technical support for key product lines • Resolve customer issues and prepare 8D engineering communications • Create and develop advanced application designs • Conduct training sessions on new products and enhancements • Facilitate customer seminars and technology demonstrations

Requirements: • Degree in Electrical Engineering or relev...