Senior Engineer, Crm Support (Pitcher) (Xico)

Senior Engineer, Pitcher Platform Support
Mexico City, Hybrid
This role is part of Alcon's Information Technology function, a team that delivers cutting‐edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly.
The Senior Engineer, Pitcher Platform Support is responsible for providing advanced technical and functional support for the Pitcher platform, ensuring seamless operation for high‐impact business users across commercial teams.
This role sits at the intersection of application support, sales enablement, and system integration, supporting critical user workflows, troubleshooting complex issues, and collaborating with IT and business stakeholders to maintain platform performance and reliability.
Key Responsibilities
Provide L2–L3 support for the Pitcher platform, resolving complex technical and functional issues
Troubleshoot application, data, and integration issues, identifying root causes
Act a...