Found Description
Role Description
:This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.
Responsibilities:
Support & provide service via calls, emails and tickets
Work on provided offline activities
Follow given SOP’s and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization.
Work on projects that requires...