Senior Engineer- Alerting & Incident Management

Overall objectives

To establish and maintain an effective intelligent and timely alerting framework across infrastructure application and business services.

To coordinate and continuously improve the incident management lifecycle with a focus on early detection rapid response and root cause accountability.

To integrate observability data (logs, metrics, traces) into a unified alerting and incident response workflow.

To reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through automation, clear escalation paths, and operational discipline.

Role specific responsibilities

Manage and continuously improve the incident response process including triage, escalation, status communications, and resolution tracking.

Act as the incident commander during major outages or high‑severity issues, coordinating technical teams toward resolution.

Maintain and govern on‑call schedules, escalation paths, and responder...