Senior Energy Resolutions Specialist at dcbel

Drive customer satisfaction at dcbel as a Senior Energy Resolutions Specialist. Utilize extensive technical expertise to resolve escalated energy issues swiftly while minimizing installation risks.

dcbel Inc. is seeking a Senior Energy Resolutions Specialist with over seven years of experience in residential energy and escalation management. As the L3 technical resolution contact, you will address complex customer complaints and work closely with diverse teams to enhance the customer experience. Your role requires a keen understanding of installation specifications and contract terminology.

Key Responsibilities: • Deliver swift resolutions for escalated customer complaints • Assess and mitigate installation risks judiciously • Analyze root causes of escalations and propose improvements • Serve as a subject matter expert for case administration • Present internal escalation cases with proposed solutions

Requirements: • 7+ years of relevant working experience •...