Senior Director of Customer Success Operations & AI

Requirements10+ years in Customer Success Operations, RevOps, or Systems leadershipDeep experience owning end-to-end CS technology ecosystemsStrong Salesforce expertise (Service Cloud required; technical depth strongly preferred)Proven ability to design systems aligned to real operational workflowsExperience working with data, analytics, and reporting ecosystemsAI/automation in business operations (practical application > theory)Strong business acumen — understands how CS drives retention and revenueAbility to prioritize for impact and cut through complexityComfortable in a hybrid work scheduleWhat the job involvesTouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scaleThis is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers and evolve it into a more intelligent, automated operating model, turning workflows into scalable systems and insight into actionDesig...