Found Description
Lead McKesson’s engineering team as the Senior Director for Digital Agents and Integrations, focusing on conversational AI and vendor collaboration. Shape the future of contact center technology.
This role is pivotal in managing a high-impact engineering team that enhances digital agent capabilities across various communication channels. Encompassing management of both internal engineers and vendor partners, you will drive technical excellence and engineering practices. Your leadership ensures that the digital integration engineering effectively supports the enterprise’s contact center strategy.
Key Responsibilities: • Develop and lead the digital agent engineering team • Manage collaboration between internal and vendor engineers • Establish standards for code quality and security compliance • Oversee resource allocation and capacity planning • Coordinate technical direction on AI platform integration
Requirements: • 13+ years of experience with 6+ in leaders...
This role is pivotal in managing a high-impact engineering team that enhances digital agent capabilities across various communication channels. Encompassing management of both internal engineers and vendor partners, you will drive technical excellence and engineering practices. Your leadership ensures that the digital integration engineering effectively supports the enterprise’s contact center strategy.
Key Responsibilities: • Develop and lead the digital agent engineering team • Manage collaboration between internal and vendor engineers • Establish standards for code quality and security compliance • Oversee resource allocation and capacity planning • Coordinate technical direction on AI platform integration
Requirements: • 13+ years of experience with 6+ in leaders...
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