Senior Director, Customer Solutions Operations

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Senior Director, Customer Solutions Operations is a senior customer experience and operations leader responsible for driving performance across the full Serve, Solve, Sell model across multiple global contact center sites. This leader owns accountability for a large-scale frontline organization with a clear line of sight to the metrics that matter most: Net Promoter Score (NPS), Customer Resolution Time (CRT), and Net Sales per 100 oppor...