Senior Director - Contact Centre Operations

We're Hiring | Senior Director – Contact Centre Operations | Bangalore Are you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership? Location: Bangalore Shift: US Shift Work Model: 5 Days Work From Office Key Responsibilities: ✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat) ✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance ✅ Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements ✅ Manage client relationships, executive stakeholder communication, MBRs and QBRs ✅ Contribute to business growth through financial discipline, cost optimization and P&L ownership Preferred Background: ✔ 18–22 years of overall experience with 10 years in leadership roles ✔ Strong Contact Centre / BPO / GCC operations background ✔ Experience in US Healthcare Membership or Provider Contact Centre operations preferred ✔ Proven...