Senior Director Consumer Servicing Strategy

Elevate consumer servicing at TransUnion as a Senior Director, focusing on strategic leadership and technology implementation. This hybrid role emphasizes collaboration and customer experience.
As the Senior Director of Consumer Servicing Operations, you will oversee a large, multi-channel team, ensuring exceptional service delivery for consumers. With over 15 years in customer operations and service delivery, your experience will aid in driving performance improvements and strategic initiatives that align with company goals. Collaborating with stakeholders, you will enhance operations and manage compliance across diverse teams.
Key Responsibilities:
• Lead daily operations of multi-channel consumer service teams
• Drive a distributed operational model ensuring 24/7 service
• Set and review operational KPIs, service levels, and quality criteria
• Promote continuous improvement and optimization of processes
• Manage technology transformation initiatives, including n...