Senior Director, Client Services Guardteck

Be the architect of client success at Guardteck, Burnaby, BC as Senior Director of Client Services. Focus on operational excellence and client engagement for security services.

This is a vital, client-facing role where you will manage a team to improve services and strengthen client relationships. You should bring extensive experience in a service-oriented industry that emphasizes contract-driven interactions, ensuring operational performance aligns with client needs. Your leadership will inspire teams and refine service delivery processes.

Key Responsibilities: • Direct client account managers to ensure exemplary service delivery • Cultivate strong partnerships with clients through audits and regular feedback • Develop strategies for client satisfaction and service retention • Monitor budgets, KPIs, and overall operational effectiveness • Manage contract negotiations and proposal responses

Requirements: • 5–7+ years of leadership in client services or operat...