Senior Developer Conversational AI

Job Summary

Serve as a senior developer specializing in Google Contact Center AI solutions, designing and implementing robust conversational experiences using Google CCAI Platform, Google Insights and Google Info Bot to enhance customer service outcomes for global clients in a hybrid work setting while applying property and casualty insurance knowledge where applicable and collaborating closely with cross‑functional teams.

Responsibilities

• Design high quality conversational flows on Google CCAI Platform that deliver intuitive customer journeys and reduce call handling time for complex service scenarios in a day shift hybrid working environment.
• Develop, configure and optimize Google Info Bot interactions so that users receive accurate context‑aware responses that improve first contact resolution and overall satisfaction across supported channels.
• Implement advanced dialog management logic that manages fallbacks, handoffs and e...