Senior Data Analyst- World wide support

The Opportunity

We are seeking an analytical and business-minded Senior Support Data Analyst to join our Global Support Organization. This role focuses on transforming complex support data into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.The ideal candidate combines strong analytical rigor with hands-on experience in operational data, and a passion for clear, compelling data visualization.About the TeamThe Support Analytics and Operations team manages the analytics, reporting, and product oversight that keep the Nutanix Support organization running. As a multi-disciplinary team of analysts, we pride ourselves on being trusted advisors who provide the clarity leadership needs to make informed decisions.Your RoleTechnical Support & Operations Analytics

Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience

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