Senior Data Analyst

Role Overview

We are seeking a highly analytical and business-focused Senior Data Analyst to support data-driven decision-making across our Life Insurance operations. Reporting to the Head of Lead Management, this role will be responsible for delivering insights that optimize sales performance, improve customer retention, and support new market expansion initiatives through the transfer of operational knowledge and best practices. The successful candidate will leverage analytics, automation solutions to improve business outcomes, operational efficiency, and customer experience.

Key Responsibilities

1. Sales Optimization & Growth Support (30%)

• Analyze sales performance and identify opportunities to improve lead conversion, agent productivity, and overall sales effectiveness
• Develop and maintain dashboards, scorecards, and reporting for key sales metrics
• Support forecasting, capacity plann...