Senior Data Analyst – End User Transformation Services (EUTS) – Business Intelligence & Reporting

The Senior Data Analyst (EUTS) is a hands‑on analytics leader responsible for designing, building, and operationalizing Power BI–based dashboards, reports, and data products that illuminate trends across End User Services (Service Desk, Deskside/Field, EUC engineering, collaboration, and device management). The role blends data engineering (SQL, APIs, scripting) with data visualization and storytelling, turning diverse operational data into actionable insights that improve front‑line IT support, elevate the employee experience, and standardize contractual reporting (SLAs/KPIs). Success requires deep Business Intelligence expertise, strong stakeholder engagement, and a passion for transforming the end‑user landscape through data‑driven decisions.

Key Responsibilities

• Design and deliver BI solutions: Build scalable Power BI semantic models, datasets, and interactive dashboards (DAX/M, row‑level security) that provide real‑time visibility into ticket volumes,...