Found Description
Transform data management as a Senior Contact Center Analyst at CGI. Drive workforce efficiency and improve client interactions through data-driven insights.
In this critical position, you will leverage your extensive experience to manage staffing, analyze performance metrics, and develop insightful reports. With a strong emphasis on customer service and operational efficiency, you will play a key role in enhancing the overall client experience. This position demands your expertise in data management and ability to work collaboratively with a talented team.
Key Responsibilities:
• Manage daily staffing through advanced workforce analytics
• Create detailed reports and presentations using diverse data sources
• Monitor service levels and suggest operational improvements
• Ensure IVR process enhances customer experience
• Provide administrative support based on performance data
Requirements:
• 5+ years in a call center setting
• Expertise in Genesys Cloud CX...
In this critical position, you will leverage your extensive experience to manage staffing, analyze performance metrics, and develop insightful reports. With a strong emphasis on customer service and operational efficiency, you will play a key role in enhancing the overall client experience. This position demands your expertise in data management and ability to work collaboratively with a talented team.
Key Responsibilities:
• Manage daily staffing through advanced workforce analytics
• Create detailed reports and presentations using diverse data sources
• Monitor service levels and suggest operational improvements
• Ensure IVR process enhances customer experience
• Provide administrative support based on performance data
Requirements:
• 5+ years in a call center setting
• Expertise in Genesys Cloud CX...
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Submit your application for Senior Data Analyst Contact Center CGI at Confidential
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