Senior CX Tech Support Engineer — Hybrid & SLA Champion

Nice is looking for a Technical Support Specialist in Manila to enhance customer satisfaction through advanced technical support. This role involves deep expertise in technologies and mentorship of colleagues, ensuring effective issue resolution and case management.

The ideal candidate has a Bachelor's degree in a related field and over 5 years of technical customer service experience, with a strong focus on collaboration and problem-solving.

This position offers a hybrid work model, allowing employees to work both in-office and remotely.