Senior CX Strategy & Operations Analyst

DiDi Chuxing is looking for a CX Operations Sr. Analyst in Ciudad de México to drive customer experience strategy and operational excellence initiatives. In this role, you will leverage customer insights and operational data to effect business decisions that enhance customer experience.

The ideal candidate should have over 4 years of experience in relevant fields and possess strong analytical and stakeholder management skills. You will collaborate closely with multiple teams, ensuring customer needs are integrated into strategic planning.