Senior CX Strategy & Delivery Lead

Fly Dubai is looking for a customer experience leader to govern and coordinate CX programs aligned with strategic objectives. You will lead cross-functional efforts to enhance customer satisfaction, loyalty, and business outcomes. The role requires a Bachelor's degree and at least 8 years of experience, particularly in airline operations or hospitality.

The successful candidate will have strong project management skills, proficiency in data science methodologies, and be fluent in English. Experience with Tableau and change management is also essential.