Senior CX & Service Transformation Consultant (Insurance)

EY Global Delivery Services in Bern, Switzerland seeks a senior CX/Service Transformation consultant to lead end-to-end engagements for global Insurance and Financial Services clients. You will define transformation strategy, design customer journeys, and craft AI-led service models to improve outcomes.

Collaborating with client teams and EY specialists, you will map operating models, governance, and performance metrics, apply design thinking, and mentor junior consultants while contributing to