Senior CX Performance Analyst: Data-Driven Impact

Talabat is seeking a Senior Specialist - CX Performance in Dubai to support CX Operations by analyzing customer compensation and refund behaviors. This role is pivotal in identifying patterns and improving the customer experience through data-driven insights.

The ideal candidate has around 5 years of relevant experience in data analytics and proficiency in SQL and BI tools like Looker and Tableau. Strong analytical skills and the ability to communicate findings effectively are essential.