Senior CX Operations Leader - VOC & Process Improvement

DiDi in Mexico City is looking for a CX Operations Sr Manager to enhance customer experience through effective strategies and leadership. You will manage cross-functional teams and drive continuous improvement initiatives while fostering a strong Voice of the Customer.

The ideal candidate has at least 8 years of experience in relevant fields, including 5 years in a leadership role. A strong proficiency in data management tools and fluency in English are essential.

DiDi is committed to diversity and inclusion and offers a dynamic work environment.