Senior Cx Operations & Insights Analyst

DiDi Global in Mexico City is seeking a CX Operations Sr.
Analyst to drive customer experience strategy and operational excellence initiatives.
You will leverage customer insights and operational data to identify opportunities that improve both customer experience and efficiency.
The ideal candidate has 4+ years of experience in Customer Experience, strong analytical skills, and the ability to lead cross-functional projects.
You will collaborate with various teams to ensure customer needs are represented in business decisions.
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