Senior CX Consultant

About the Role

Probe CX is making a significant investment in digital transformation, and our Digital Consulting Team is at the forefront of this evolution. We are looking for our first on‑the‑ground Senior CX Consultant in Manila to serve as the critical bridge between our Operations and Digital teams. We are highly open to ambitious candidates looking for a stretch opportunity—professionals with the right consultative mindset, EQ, and data literacy who want to expand their expertise into digital transformation. You will gain hands‑on exposure to next‑generation AI, automated quality management, and cloud CX platforms, positioning yourself as a trusted advisor to our global clients.

What You’ll Be Doing

You will guide the strategy for four of our major campaigns, identifying friction points and designing future‑state solutions. Your day‑to‑day will involve:

• Discovery & Deep Dives: Conducting current‑state assessments and using data to pull ou...