Senior CX & BPO Operations Lead (Fintech)

DiDi in Mexico City is seeking a Customer Service Coordinator to deliver exceptional service in a fast-paced environment. The role requires strong organizational skills and problem-solving capabilities, alongside the ability to manage process optimizations efficiently.

The ideal candidate will have 2-4 years of relevant experience, a Bachelor’s degree, and fluency in English. This position offers opportunities to lead high-impact projects and mentor teams while fostering a customer-first approach.