Senior Customer Support Manager in Quebec

Take charge as a Senior Customer Support Manager with Motorola Solutions in Quebec. This full-time remote role demands strong customer relationship management and effective service delivery to ensure client satisfaction.
In this critical role, you will manage customer contracts, ensuring compliance with service level agreements. Your leadership will drive corrective actions for service delivery issues and facilitate seamless contract renewals. Collaborating with subcontractors and internal teams, you’ll enhance service quality and administer comprehensive support plans.
Key Responsibilities:
• Provide a single point of contact for all customer management
• Ensure compliance with service level agreements for quality service
• Manage subcontractor deliverables and client reporting
• Identify service improvement areas and best practices
• Coordinate with the National Support Service team for contract renewals
Requirements:
• 3+ years in customer support or accou...