Found Description
What You'll Do
:- Manage customer CDN configurations over email and chat
- Communicate customer needs and requirements with the engineering, product and sales teams
- Contribute to our customer facing documentation when necessary
- Contribute to the processes and policies that scale our support organization as we grow
What We're Looking For:
- Recommended minimum of 2+ years of experience in customer support or sysadmin role
- Strong written communication skills in English and Japanese, and experience supporting customers via email, chat, ticketing system or phone
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools
We’ll be super imp...