Senior Customer Success Operations Lead

Thumbtack is seeking a Sr. Manager of Customer Success to serve as the operational backbone between senior leadership and frontline Success Managers.

This is a hands‑on execution role: you will be on the floor, listening to calls, in the data, and in the weeds alongside your managers every day. You will own the day‑to‑day operational rhythm of your leadership team, ensuring frontline managers have the coaching, clarity, and tools they need to hit revenue targets and develop their agents.