Senior Customer Success Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

Our Customer Success team is hyperfocused on delivering an exceptional customer lifecycle experience and creating a positive impact on our customers’ businesses.

What you’ll work on:

• Establish a trusted adviser relationship with your portfolio of high-value accounts, integration partners, and key stakeholders, ensuring Clio’s products and services are closely aligned with customer business goals.
• Use AI-powered analytics, usage metrics, and industry benchmarks to present insights that drive actionable next steps.
• Facilitate executive-level business reviews to align with customer goals, measure ROI, and reinforce Clio’s value proposition.
• Maintain high levels of customer engagement and satisfaction, focusing on adoption and workflow optimization to drive strong renewal ...