Found Description
Job Overview
As a Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.Key ResponsibilitiesOwn customer health, adoption, and satisfaction across your accountsBuild senior stakeholder relationships across Compliance, Risk, Legal, and Technology teamsDrive value realisation through regular reviews, insights, and success planningLead renewal strategy and execution, starting 6–12 months ahead of contract expiryDeliver training, enablement, and best practice guidance to maximise platform usageAct as the voice of the customer internally, influencing product and service...
As a Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.Key ResponsibilitiesOwn customer health, adoption, and satisfaction across your accountsBuild senior stakeholder relationships across Compliance, Risk, Legal, and Technology teamsDrive value realisation through regular reviews, insights, and success planningLead renewal strategy and execution, starting 6–12 months ahead of contract expiryDeliver training, enablement, and best practice guidance to maximise platform usageAct as the voice of the customer internally, influencing product and service...