Found Description
Role Overview We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners.
What You Will Do Customer Journey Management: Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention.
Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Why It Might Be a Fit This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Requirements OTC Practitioner certification or comparable AMIGO Hyperscaler certification
What You Will Do Customer Journey Management: Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention.
Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Why It Might Be a Fit This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Requirements OTC Practitioner certification or comparable AMIGO Hyperscaler certification
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