Senior Customer Success Manager - Multi-lingual

Senior Customer Success Manager – Multi-lingual

Spain, Madrid

Why this role matters

We are looking for a seasoned, customer‑obsessed Senior Customer Success Manager to own and grow a portfolio of strategic enterprise accounts across our communications API suite. You will serve as a trusted advisor deeply embedded in your customers' business and technical strategies, working with stakeholders from developer teams to C‑suite executives to drive platform adoption, long‑term value, and revenue growth.

Your key responsibilities

• Build and maintain multi‑threaded relationships with stakeholders at all levels, from technical teams to senior leadership, acting as a strategic partner and trusted advisor.
• Lead the development of outcome‑driven success plans aligned to each customer's business objectives; proactively identify and mitigate risks to customer health.
• Drive adoption and ROI across Vonage's API portfolio (SMS...