Senior Customer Success Manager - Canada

Shape customer success at Blackbaud as a Senior Customer Success Manager. You will engage with nonprofits and educational institutions to drive growth and retention.
This role focuses on building and maintaining strong relationships with your portfolio of 75 customers, primarily in K-12 and higher education sectors in Canada. You’ll utilize your sector expertise to guide clients through onboarding and ongoing engagement, ensuring they achieve their strategic goals. By utilizing data-driven insights, you will actively contribute to product and service enhancements, leading to improved outcomes for clients.
Key Responsibilities:
• Develop trusted relationships with senior stakeholders
• Monitor customer health and create action plans
• Conduct executive business reviews to track success
• Collaborate with internal teams for seamless experiences
• Advocate for client needs in product and service discussions
Requirements:
• 3-5+ years in K-12 or nonprofit sectors...