Senior Customer Success Manager

The Opportunity

Senior Customer Success Manager to own the post-sale customer journey end-to-end for a portfolio of 4-6 accounts—from onboarding through adoption, value realization, and renewal. You’ll work alongside a Lead CSM who handles our largest enterprise accounts, while you ensure consistent success across your book of business.

This is a hands‑on, operationally embedded role in a high‑growth startup environment. You’ll be the first line of support for your customers—triaging issues, opening incidents, tracking bugs with Product & Engineering, and staying on top of their day‑to‑day operations. You’re not doing occasional check‑ins; you’re deeply familiar with how your customers use the product every day.

You’ll directly impact customer retention (target: <95% GRR) while helping build the processes that will scale with us. You’ll report directly to the Co‑Founder & CTO, with a clear growth path to Lead CSM or strategic accounts as we expand.