Found Description
Job Description
As a Senior Customer Success Manager at ServiceNow, you are the strategic centre of gravity for your customers. You will own a portfolio of enterprise accounts — guiding them through deep platform knowledge, trusted relationships, and proactive orchestration across ServiceNow's internal teams.
What you'll do
- Own end-to-end post-sale engagement across your portfolio — serving as the primary point of accountability for customer outcomes
- Build trusted relationships at and above platform manager level
- Develop and maintain effective customer success plans that track adoption, value realisation, and platform health
- Partner closely with the renewals team, providing the customer context needed to drive strong renewal outcomes
- Orchestrate the right internal resources — account executives, solution consultants, platform architects, support account managers, expert services, and product — to resolve chal...