Senior Customer Success Manager at MongoDB

Elevate enterprise client relationships as a Senior Customer Success Manager with MongoDB in Toronto. This hybrid role centers on driving retention and advocacy with strategic insights.
In this senior position, you will engage with Enterprise (G2000) accounts to navigate technical complexities and enhance client success. Your expertise will guide customer business reviews and mitigate risks with effective solutions, ensuring an optimal customer experience across a diverse portfolio.
Key Responsibilities:
• Proactively mitigate account risks with strategic solutions
• Conduct customer business reviews for informed decision-making
• Oversee a diverse portfolio to drive value realization
• Report on progress towards key business outcomes
• Leverage insights to amplify customer input in product strategies
Requirements:
• 7 to 10+ years in a technical customer-facing position
• 4+ years managing Enterprise customer health
• Bachelor’s in Computer Science, ST...