Senior Customer Success Leader – Strategy, Growth & SLAs

A leading e-commerce logistics firm in the Philippines is seeking an experienced Customer Success Manager to lead a team and ensure client satisfaction. Responsibilities include managing client escalations, tracking performance, and ensuring adherence to contracts. Candidates should have over 7 years of experience in customer success or account management, excellent leadership skills, and proficiency in relevant tools. This position offers an annual bonus, generous leave, and health insurance.
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