Senior Customer Success Engineer- Public Sector

An Overview of This Role

As a Customer Success Engineer, you’ll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best‑practice guidance. You’ll be part of the customer success engineer team that delivers GitLab’s On‑Demand Success Tier through webinars, hands‑on labs, office hours, and on‑demand engagements.

What You’ll Do

• Engage with customers via Zoom calls and email as a technical consultant during the post‑sales journey, providing product, solution, and best‑practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use‑case implementation (source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer‑specific enablement through webinars, hands‑on labs, office hours, and on‑demand engagements in a pooled support model.
• Provide technical and architectural guidance that he...