Found Description
As a Senior Customer Success Analyst your key responsibility is delivering specialized solutions to critical support issues on ePS's Productivity Software; providing an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Success Team and ePS's clients, and; delegating a specific set of technical tasks as required to provide the most efficient, effective and timely solution possible.
CS member is empowered to define adequate means to address customer situations like adequate system and resources allocations.
CS members are expected to work with customers in identifying operational and business weaknesses and guide both ePS and the customer towards the right solution enabling high customer satisfaction while supporting ePS business.
**Primary Responsibilities**
- Monitor Global Support queue and accept SalesForce cases in priority sequence.
- Answer incoming telephone calls and open c...