Senior Customer Service Specialist (Level 4)

Level 4 is a senior-level position suited for professionals with 2+ years of customer service experience and excellent communication skills . Level 4 specialists handle complex cases, lead process improvements, and may serve as mentors or key points of contact for the team. They work with minimal supervision, manage escalations, and collaborate across departments to ensure service excellence.

Roles / Responsibilities

• Act as the primary point of contact for client accounts.
• Provide personalized solutions and ensure timely service delivery.
• Conduct follow-up calls, provide updates, and accurately document information using CRM tools.
• Schedule and coordinate dispatch activities, monitor dispatch schedules, and promptly resolve issues.
• Maintain accurate and up-to-date client records.
• Address client inquiries, resolve concerns, and provide information about services.
• Experience in Facili...