Senior Customer Service Representative

Responsibilities

• Process all orders efficiently, accurately, and in line with policies and procedures.
• Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled.
• Handle and close customer complaints on time.
• Collaborate with other functions to close complaints.
• Handle all incoming telephone calls and emails dealing with customers’ needs.
• Build relationships with key customers.
• Act as a point of reference for the sales teams for all issues relating to the order process and distribution.
• Communicate with sales account managers (by e‑mail/phone), enabling complete visibility of key customer issues.
• Attend relevant meetings to identify ways to improve the service offered to both internal and external customers and to communicate customer‑service KPIs and strategy.
• Attend all relevant training courses to develop skills and increase knowledge of Div...