Found Description
We are hiring a Senior Manager of Customer Service for one of our medical device clients based in Richmond Hill, Ontario. The Senior Manager of Customer Service will oversee both departments, Customer Service and the Project Services team, directly managing a team of 6 project services reps as well as the supervisor of the customer services department. They will provide hands-on managerial support to both departments maintaining a high level of product and pricing knowledge while ensuring all sales, distributor, and customer requests are handled in a courteous, professional and timely manner.
Responsibilities
- Oversee daily activity of PM and CSR teams ensuring both departments are performing as expected while addressing any deficiencies that may be required.
- Working closely with the supervisor of the customer services team to address any issues within the department.
- Directly manage the project management team ensuring all the d...