Senior Customer Service Manager

Senior Customer Service Manager – High Volume  / Remote

We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.

We are seeking a Senior Customer Success & Support Manager to own and elevate customer support across a portfolio of consumer EdTech apps serving hundreds of thousands of US students. This role is ideal for sharp, investigative problem-solvers with a native background in e-commerce or DTC support who are ready to own a function end-to-end and eventually build a team beneath them.

Location: Remote (Egypt & Morocco)

 Type: Full-time

Key Responsibilities

• Own the full ticket queue across multiple EdTech products (~100 tickets/day) centralized in Help Scout
• Investigate root causes behind every ticket — not just close them, but understand and fix them
• Reproduce reported issues firsthand using full product access before escalating to engineer...