Senior Customer Service

Full Job Description: Client Service Officer

Role Summary

The Client Service Officer is responsible for maintaining high-quality relationships with existing clients and ensuring their needs are met promptly and professionally. This involves troubleshooting issues, managing administrative tasks, and coordinating with internal departments to provide a seamless client experience.

Key Responsibilities

• Relationship Management: Act as the main point of contact for a portfolio of clients; build trust and long-term loyalty through regular check-ins.
• Inquiry & Problem Resolution: Analyze and resolve client issues, from simple billing questions to complex service delivery failures.
• Onboarding & Training: Guide new clients through the setup process and train them on how to use the company’s products or platforms.
• Administrative Support: Maintain accurate client records i...