Senior Customer Quality Engineer

Responsibilities

• Act as the primary point of contact for senior customer representatives on quality-related matters.
• Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
• Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
• Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
• Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
• Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
• Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
• Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, ...