Senior Customer Operations Manager | REMOTE

Senior Customer Operations Manager

Full-Time | Remote | Philippines

Build Smarter Systems. Lead Better Operations.

TalentPop partners with fast-growing e-commerce brands to build high-performing remote teams. We're looking for a Senior Customer Operations Manager who thrives on improving operations, building scalable systems, and leading teams that deliver exceptional customer experiences.

This is an operations-first leadership role where you'll optimize post-purchase workflows, improve customer retention, leverage automation, and use data to drive continuous improvement. If you're passionate about solving complex operational challenges and creating systems that help businesses scale, we'd love to meet you.

What You'll Do

• Build scalable workflows, SOPs, and operational systems.
• Drive continuous process improvement through data, automation, and operational insights.
• Optimize returns, exchanges, car...