Senior Customer Operations Leader | AI-Driven Excellence

Ericsson GmbH is hiring a Customer Operations Manager based in Singapore to lead operational excellence for a key customer account. The role focuses on ensuring a high-performing network and enhancing customer satisfaction through strategic initiatives involving AI and automation.

The ideal candidate will have over 15 years of experience in telecommunications, with a strong background in managing large accounts and operational transformation. Strong leadership and problem-solving skills are essential, as well as the ability to collaborate with CXO-level stakeholders.