Senior Customer Experience Associate Role

Take on a pivotal role at Scotiabank as a Senior Customer Experience Associate in Markham, Ontario. Focus on exceptional customer service and guide clients toward their financial aspirations.
You’ll be integral in the branch, providing essential support and guidance to customers throughout their banking journey. Your expertise in technology and sales will help clients navigate banking solutions, ensuring their needs are met with clarity and efficiency.
Key Responsibilities:
• Serve as a lobby leader to assist customer traffic
• Find and fulfill opportunities for opening accounts
• Demonstrate advanced knowledge of mobile banking tools
• Build lasting customer relationships through service
• Achieve targets in a team-oriented atmosphere
Requirements:
• Professional demeanor with all customers
• Flexibility in scheduling availability
• Skills in conducting sales and providing financial advice
• Proficiency in digital/self-service banking technologies