Senior Customer Experience Associate Position

Join Scotiabank as a Senior Customer Experience Associate and enhance the banking journey in Toronto, Ontario. Focus on delivering excellent service and financial solutions to clients.
This role involves being a key player in the Canadian Banking Branch network, where you will foster customer relationships and perform as a lobby leader. You will address customer needs by simplifying complex concepts while guiding them through our digital banking services. Contributing to branch targets through identifying sales opportunities is also essential.
Key Responsibilities:
• Ensure customers receive timely assistance in the lobby
• Fulfill simple sales opportunities, including account openings
• Introduce clients to self-service banking solutions
• Build lasting relationships through exceptional service
• Address customer inquiries with clear and effective communication
Requirements:
• Previous banking experience is highly beneficial
• Strong skills promoting digi...