Senior Customer Experience Associate Maple

Elevate customer service at Scotiabank as a Senior Customer Experience Associate in Maple, Ontario. Engage with clients, enhance their banking journey, and drive sales through effective support.
In this vital role, you will act as a lobby leader while providing exceptional service to customers in the Canadian Banking Branch network. Your key responsibilities include fostering strong customer relationships, uncovering client needs, and sharing your expertise in digital banking solutions. Achieving branch targets through sales opportunities will be a focus as you guide customers toward their financial goals.
Key Responsibilities:
• Act as a lobby leader for customer assistance
• Identify and fulfill simple sales opportunities
• Promote mobile banking applications for customer use
• Build strong customer relationships with excellent service
• Explain complex concepts in a clear manner
Requirements:
• Strong background in banking preferred
• Experience with si...